Shipping policy

1. Shipping Rates and Delivery Estimates

We offer shipping options based on your order value, destination, and delivery needs. Available shipping methods and applicable costs will be displayed during checkout.

• Standard Shipping: Delivery is generally completed within 3–7 business days.
• Express Shipping: Express delivery may be available for selected destinations. Estimated delivery times and costs will be shown at checkout.

Note: Estimated delivery times begin from the date of dispatch rather than the order placement date. Delivery times may vary depending on the destination, peak seasons, carrier operations, weather conditions, and other factors beyond our control.

2. Order Processing Time

All orders are generally processed within 1 to 2 business days, excluding weekends and public holidays, after order confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

3. Order Tracking

Once your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to you. Please allow up to 24 hours for tracking information to become available or update on the shipping carrier's website.

If you have not received your order within the expected timeframe, please contact us at support@relvaria.shop with your name and order number.

4. Shipping Address Accuracy

Please carefully review your shipping address during checkout. We are not responsible for delays, loss, or misdelivery resulting from incomplete or inaccurate address information provided at the time of purchase.

5. Customs, Duties, and Taxes

For international deliveries, customers may be responsible for applicable customs duties, import fees, VAT, or other taxes imposed by the destination country. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

6. Contact Us

If you have any questions or require assistance regarding your delivery, please feel free to contact us: